1. Introduction
Unity Care AI LLC (“we,” “our,” or “us”) provides smart alert and notification services to senior care facilities (“Facilities”) by delivering real-time security alerts via SMS. This Privacy Policy explains how we collect, process, and protect personal information in the context of providing these services.
We act as a service provider to Facilities and do not directly engage with residents or their families in a customer relationship. We process personal data solely to deliver alerts under our service agreements with Facilities and their authorized users.
2. Our Role as a Service Provider
We function as a data processor on behalf of our client, Facilities. This means:
- The Facility is the data controller and determines who receives alerts.
- We process data under the Facility’s instructions.
- We rely on Facilities and authorized staff to ensure proper consent is obtained for alert recipients.
3. Information We Process
To deliver SMS notifications, we may process the following information on behalf of Facilities:
- Names or identifiers of alert recipients (e.g., staff, family)
- Mobile phone numbers
- Door access activity (e.g., timestamps, access location)
- Message content and delivery logs
- Consent records (for SMS opt-in, including timestamp and staff ID)
We do not sell or use this data for marketing or promotional purposes.
4. SMS Notifications and Consent
We deliver text message notifications to individuals designated by the Facility or their staff.
Consent Collection
We obtain verbal consent from recipients using a standardized opt-in script, read by an authorized representative of Unity Care AI LLC. The process includes:
- Informing recipients of the nature and frequency of messages
- Documenting consent status in our internal system
- Logging the recipient’s name or ID, date/time, agent name or ID, and consent outcome
You can view our detailed Opt-In Policy.
Message Details
- Messages are security-related alerts (e.g., door activity)
- Sent from a toll-free number
- Message frequency varies based on alert activity
- To opt out, reply STOP at any time
- For help, reply HELP or contact the Facility
- Standard message and data rates may apply
5. Data Security
We apply industry-standard safeguards to protect all data we process:
- Encryption in transit
- Secure cloud-based infrastructure
- Role-based access controls
- Internal monitoring and audit logging
We aim to meet applicable data protection and security standards such as HIPAA where relevant.
6. Data Sharing
We do not sell or rent your personal information.
We may share data only with:
- The Facility that authorized your alert enrollment
- Service providers (e.g., SMS gateways) under signed data processing agreements
- Law enforcement or regulators if legally required
7. Your Rights and Opt-Out Options
If you receive SMS messages from Unity Care AI LLC and wish to unsubscribe:
- Reply STOP to any message to end delivery
- You may also contact the Facility to adjust your enrollment or preferences
As we process data on behalf of Facilities, we cannot directly modify your alert settings without their approval.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised “Effective Date.”
9. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Unity Care AI LLC
Website: https://unitycareai.com