Effective Date: September 25, 2025
1. Introduction
Unity Care AI LLC (we, our, or us) provides connected care solutions. We deliver health-related notifications, reminders, and care coordination messages through the platform and SMS messaging. This Privacy Policy explains how we collect, process, and protect personal information in the context of providing these services.
2. Our Role as a Service Provider
We act as a service provider to healthcare organizations, practices, and other covered entities (Clients). Our Clients are the data controllers and determine what data we process, who receives notifications, and how services are delivered.
3. Information We Process
To deliver our services, we may process the following information on behalf of Clients:
- Patient and staff identifiers (e.g., name, ID)
- Contact details (e.g., mobile phone number, email)
- Care plan information, health monitoring data, and service usage logs
- Message content and delivery logs
- Consent records for SMS opt-in (including timestamp and staff ID)
We do not sell or use this data for marketing or promotional purposes.
4. SMS Notifications and Consent
We deliver text message notifications to individuals designated by the Clinics.
Consent Collection
We obtain verbal consent from recipients using a standardized opt-in script, read by an authorized representative of Unity Care AI LLC. The process includes:
- Informing recipients of the nature and frequency of messages
- Documenting consent status in our internal system
- Logging the recipient’s name or ID, date/time, agent name or ID, and consent outcome
You can view our detailed Opt-In Policy.
Message Details
- Messages may include care reminders, health monitoring alerts, appointment updates, or care coordination communications related to RPM, RTM, or CCM services.
- Sent from a toll-free number
- Message frequency varies based on alert activity
- To opt out, reply STOP at any time
- For help, reply HELP or contact the Facility
- Standard message and data rates may apply
5. Data Security
We apply industry-standard safeguards to protect all data we process:
- Encryption in transit
- Secure cloud-based infrastructure
- Role-based access controls
- Internal monitoring and audit logging
We align with applicable healthcare regulations, including HIPAA and, where applicable, CMS requirements for care management programs.
6. Data Sharing
We do not sell or rent your personal information.
We may share data only with:
- The healthcare organization (Client) that authorized your enrollment
- Service providers (e.g., SMS gateways, device vendors, integration partners) under signed agreements
- Regulators or law enforcement when legally required
7. Your Rights and Opt-Out Options
If you receive SMS messages from Unity Care AI LLC and wish to unsubscribe:
- Reply STOP to any message to end delivery
- You may also contact your providers to adjust your enrollment or preferences
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised Effective Date. This Privacy Policy was last updated on September 25, 2025.
9. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Unity Care AI LLC
Website: https://unitycareai.com